In-house Professional Jewelry Repair
Do you have a piece of jewelry that needs a repair? We can absolutely help you out and repair (in-house) most damaged pieces.
Friedmans.com Purchase Warranty
All items purchased at Friedmans.com carry a 2 year manufacturer’s warranty and our engagement rings have a 5 year manufacturer’s warranty. That means that if a piece is defective from the manufacturer that the item will be repaired or replaced (that option is determined by Friedman’s). Items that are modified, damaged or abused are subjected to having the warranty voided. The warranty does not cover stone replacement, but will cover stone re-installation or tightening.
Purchases Before 2009
On occasion we get questions regarding our ability to honor Friedman’s past warranties (2009 and earlier) so we would like to answer those questions. Many of the warranties had a requirement to bring the item to a Friedman’s store for a service inspection to maintain the warranty, which was kind of hard to do once all of those stores closed. Though we’ve relaunched with the “Friedman’s Jewelers” name, the company is not owned by the same entity that provided any specific promises to individuals, with warranties or replacements. We wish that we could take care of all of the old warranties with the old product, but we do not have access to those manufacturers or their product nor we did receive the warranty records in order to remind owners of the once a year check-up on those pieces. That’s why we’ve decided in going forward that it’s really unfair to sell anyone a lifetime warranty, because many times product owners outlive the companies that offer those warranties.
With that being said, we would love to work with you to repair your jewelry.
If you would like for us to work with you regarding a specific case please fill out the form below (don’t forget to add the photo(s) at the bottom via cell phone or by upload):