Customer Service

Most items are shipped that day if the order is placed before 2pm EST. A small percentage of items require a longer ship-out time and will be noted on that specific product page.

We do ship and sell outside of the United States, please follow the International Checkout option for options for the vat & tax info.

We ship via all major mail carriers, including UPS and FedEx. Unfortunately, customers are unable to specify the carrier of their choice.

All orders will ship free via UPS Ground. If your purchase order is over $1000, receive free overnight shipping through FedEx. The shipping will still say "Free Shipping" in this case of an item, but it will be shipped overnight via FedEx. Express shipping is available for purchases under $1000, simply contact our staff via email, [email protected] or phone, (888) 605-3935.

On rare occasions we may face an unforeseen delay in shipping your order. We will notify you by email if we determine your order will not ship within the standard time-frame or the time-frame stated on an item's product page.

Collection of Personal Information

Friedman's Jewelers values you as a customer, and respects your privacy to the fullest extent. In order to serve you, we internally store the information that you provide to us through our website or other means. This information includes but is not limited to your name, e-mail address, password, shipping address, billing address, telephone number, and credit card information. All credit card information is encrypted. If you choose not to provide the information above, you might not be able to make purchases or take advantage of other FriedmansJewelers.com features.

Release of Information

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We use customer information for communication purposes only, such as responding to your requests, notifying you of special offers, or providing you with useful information.

We will not sell, rent, share, or otherwise disclose personally identifiable information from customers for commercial purposes.

Passwords

It is important for you to protect against unauthorized access to your password and to your computer. Store your password in a safe place. If you choose to change your password, log on to your account, edit your profile, and modify your password. Using a combination numbers, symbols, and upper and lower case letters is the safest way to create a new password.

Security

Through the use of encryption technology, the transfer of sensitive information on FriedmansJewelers.com is always protected against theft or other misuse. When purchasing online, a solid key or a locked padlock icon will appear in the lower right of your browser window, indicating that your transaction session is secured through Secure Socket Layer (SSL). SSL is a widely used measure of security on the Internet.

FriedmansJewelers.com servers are certified through an SSL provider for use with secured access for data transferred involving payment methods and sensitive information.

Changes to Our Policies

Our Privacy and Security Notice is subject to periodic change as our business changes. However, we will never change our policies and practices to make them less protective of customer information without the consent of affected customers.

Write to [email protected] 24 hours a day or call us toll free between the hours of 9am and 5pm EST with any questions before ordering.

Making a purchase could not be easier. Just browse our site, and click on any items that you wish to buy using the 'add to cart' buttons. After you have finished your selection, click on "checkout" and you will be asked for a few details that we need to be able to complete your order. You can change the contents of your basket or abandon your order at any time - as your request is not confirmed until you enter payment details.

If you see an item on our website which an 'In Stock' availability status, then we will usually have it in stock and ready for dispatch. Although as the system is a real time one it is possible from time to time that stock becomes unavailable before we have reconciled stock levels on the site, so stock availability should be viewed as a guide rather than a guarentee the item can be shipped. You will be notified within 2 business days if the item you ordered has, in fact, gone out of stock.